Technical support triage

Answers the technical support line and runs the first-line checks you approved, in plain words. Fixes what the brief lets it fix, and passes the rest to your technician with the symptoms already written down.

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AI employee · Phone

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Answers technical support calls and texts, first ring
Walks the caller through the checks in your brief, step by step
Records the symptoms, the model and what has already been tried
Routes to the right technician or queue by the rules you set
Books a service visit when the brief says a visit is needed
Texts you or your technician the case, with the recording

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file
Tell a caller to try anything the brief does not cover, or say a problem is fixed when it has not been confirmed.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its technical support triage knows your hours, your calendar and your prices, not a generic script.

Incoming call · 8:05 am

[SAMPLE CALL]

Caller: The thermostat screen is blank and the furnace will not start.
Employee: This is the AI assistant for [YOUR BUSINESS NAME]. I can run through a couple of checks with you. Is the breaker for the furnace switched on?
Caller: Let me look. It was tripped. I flipped it and the screen is back.
Employee: Good. If it trips again today, that is a job for a technician. I have noted the model and what happened, and the owner has it. Would you like a visit booked as a precaution?

Case written up and texted to the technician; visit offered, not pushed.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your technical support triage.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Technical support triage · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

Hire the technical support triage

Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Technical support triage questions.

Who writes the troubleshooting steps?: You do, with us, in the brief. It follows them and nothing else.
Can it open a ticket in my system?: It sends the case to the tools you connect.
What if the caller is not a customer yet?: It takes their details and hands them to the receptionist's brief, so they are booked, not lost.

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