Appointment coordinator

Turns calls, texts and forms into booked appointments. Offers only the slots you opened, moves and cancels on request, and keeps your calendar and your receptionist on the same page.

Only where consent is on file.

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AI employee · Calendar

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Books appointments into the calendar you already keep
Offers only the slots you opened
Reschedules and cancels on request, and fills the gap when it can
Sends the confirmation by text or email
Works every lead that arrives by web form, text or missed call
Calls or texts only where consent is on file.
Keeps the calendar and the receptionist on the same brief

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file

Double-book, book outside your hours, or contact anyone without consent on file.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its appointment coordinator knows your hours, your calendar and your prices, not a generic script.

Text thread · 3:05 pm

[SAMPLE CALL]

Caller: Can I move my Thursday appointment? Something came up.
Employee: This is the AI assistant for [YOUR BUSINESS NAME]. Of course. I have Friday at 9:00 or Monday at 1:30 open. Which suits?
Caller: Friday at 9.
Employee: Done. Thursday is released, Friday at 9:00 is yours, and a confirmation is on its way.

Calendar updated and the owner texted, without a call.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your appointment coordinator.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Appointment coordinator · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

Hire the appointment coordinator

Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Appointment coordinator questions.

Can it call people to book them?: Only where consent is on file, and within the hours and rules that apply where the customer lives. Your employee places a call or a text only to people who agreed to hear from your business, only during the hours the law allows where that person lives, and it stops the moment someone asks it to.
What if two people want the same slot?: First confirmed gets it. The other is offered the next open slot, never a slot you did not open.

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