Collections agent

Sends the invoice reminders you would rather not send yourself. Reaches the customers whose invoices are past due, in the words and on the schedule you set, takes the payment arrangement you allow, and reports what came in.

Only where consent is on file.

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AI employee · Back office

Collections agent

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Sends invoice reminders on the schedule you set
Calls or texts only where consent is on file.
Uses the words you approved, and nothing harsher
Sends the payment link you set and records the arrangement you allow
Answers questions about the invoice from the details you connected
Texts you who paid, who arranged, and who needs you

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file

Contact anyone without consent on file, threaten, change an amount, write anything off, or make a payment arrangement you did not allow.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its collections agent knows your hours, your calendar and your prices, not a generic script.

Outbound call · Friday, 10:00 am

[SAMPLE CALL]

Employee: This is the AI assistant for [YOUR BUSINESS NAME]. You agreed we could reach you about your account. Invoice [INVOICE NUMBER] from [DATE] is still open. Would you like the payment link by text?
Caller: Sorry, I thought I had paid that. Yes, text it to me.
Employee: No trouble at all. The link is on its way. If you would rather pay over two dates, the owner allows that too, just reply and say so.
Caller: The link is fine. Thanks.

Reminder sent in the owner's words; the arrangement offered was the one the owner allowed.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your collections agent.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Collections agent · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

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Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Collections agent questions.

Can it take the payment?: It sends the link you set.
What tone does it use?: Yours. The words are in the brief, and it never goes harder than you wrote.
What are the calling rules for collections?: The rules that apply where the customer lives, and only with consent on file. Your employee places a call or a text only to people who agreed to hear from your business, only during the hours the law allows where that person lives, and it stops the moment someone asks it to.

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