Customer support agent

Takes the support calls, chats and texts that pull you off the job. Answers what the brief covers, sorts out the order or the invoice question, and hands anything complicated to you with the whole story attached.

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AI employee · Chat

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Answers support calls, the website chat and the business text line
Handles the everyday questions: billing, orders, returns, hours, how-to
Uses the same brief as the receptionist, so answers match
Keeps the thread open until the customer is sorted or booked
Escalates the complicated ones to you by text, with the full context
Texts you a summary and the recording or transcript after every exchange

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file
Hold a customer in a chat loop when a call would serve them better, or approve a credit, return or exception you did not set in the brief.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its customer support agent knows your hours, your calendar and your prices, not a generic script.

Website chat · 11:20 am

[SAMPLE CALL]

Caller: I ordered a filter last week and it still has not shown up. Order [ORDER NUMBER].
Employee: This is the AI assistant for [YOUR BUSINESS NAME]. Let me check that order for you.
Employee: It shipped on [DATE] and the carrier shows it out for delivery today. Would you like the tracking link by text?
Caller: Yes please. And if it does not come today?
Employee: Then text this same line and I will get the owner on it the same day. Sending the tracking link now.

Order status answered from the brief; nothing invented, nothing escalated that did not need to be.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your customer support agent.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Customer support agent · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

Hire the customer support agent

Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Customer support agent questions.

Can it issue a credit or approve a return?: Only the ones written into the brief. Anything outside that, it takes the details and texts you.
Does it know my orders and invoices?: It knows what you connect.
What if the customer is angry?: It stays calm, does not argue, and offers to get a person. It never tells a customer they are wrong about how they feel.

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