Survey and feedback agent

Reaches the customers who agreed to a follow-up after a job and asks the questions you wrote. Passes the unhappy ones to you the same day, and asks for a public review only from customers who say they are willing.

Only where consent is on file.

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AI employee · Phone

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Reaches the customers you flag after a completed job
Calls or texts only where consent is on file.
Asks the questions in your brief and records the answers in the customer's words
Flags the unhappy ones to you the same day, with the recording
Asks for a public review only when the customer says yes
Sends the review link you set, to the customer who agreed, and nothing more

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file

Contact anyone without consent on file, write or post a review on anyone's behalf, or ask for a review from a customer who did not agree.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its survey and feedback agent knows your hours, your calendar and your prices, not a generic script.

Outbound text · the day after the job

[SAMPLE CALL]

Employee: This is the AI assistant for [YOUR BUSINESS NAME]. You said we could check in after your visit on [DATE]. How did everything go?
Caller: Really well. The crew was tidy and on time.
Employee: Thank you, the owner will be glad to hear it. Would you be willing to say that in a public review? No trouble at all if not.
Caller: Sure, send me the link.
Employee: Here it is: [REVIEW LINK]. Thank you again.

Feedback recorded in the customer's own words; the review link sent only after the customer said yes.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your survey and feedback agent.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Survey and feedback agent · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

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Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Survey and feedback agent questions.

Does it ask every customer for a review?: No. It asks how the job went, and asks for a review only when the customer says they are willing.
What happens when a customer is unhappy?: It thanks them, takes the details, and texts you the same day with the recording. It does not send a review link.
Can it write the review for the customer?: Never. The words are the customer's, or there is no review.

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