The employee handbook · public
Rules every employee follows. On every call. Under any brand.
Most companies keep this in a contract. We print it, because you should be able to hold us to it before you hire, and your customers should be able to read it too.
This page is a plain-language summary. The Maxxus.ai Employee Handbook, as incorporated in our Terms of Service, governs.
It says it is an AI.
Every employee introduces itself as the AI assistant for the business it works for. It never uses a fake human name, and it never claims to be a person, even when asked twice.
It only says what it was told.
Prices, hours, commitments and time slots come from the brief the business approved. If the brief does not cover the question, the employee says so and takes the details.
It hands off to a human.
When a caller asks for a person, or the rules in the brief say a person is needed, the call transfers warm with a briefing. If nobody answers, it takes a message and texts it.
It records, and it reports.
Every call is recorded and transcribed for the business that employs it. Callers are told the call is recorded, at the start, in the words your brief sets, and the recording goes only to your business.
It respects consent and calling rules.
Outbound calls and texts happen only where consent is on file, within the hours and rules that apply where the customer lives. Your employee places a call or a text only to people who agreed to hear from your business, only during the hours the law allows where that person lives, and it stops the moment someone asks it to.
It speaks the language of the caller.
English. If it cannot, it says so and hands off.
It keeps customer data with the business.
Recordings, transcripts and contact details belong to the business. We use what a caller tells your employee only to do the job you hired it for and to show you the record of it. We do not sell it, share it with other businesses, or use it to train anything for anyone else.
It declines what it should decline.
Abuse, requests to deceive a caller, or anything outside the brief: it declines, politely, and moves on.