Service confirmation agent

Calls or texts the customer before a service visit to confirm the window, the address, who will be there and how to get in. Your crew arrives knowing, and you hear about the ones who are not home before the truck rolls.

Only where consent is on file.

Hire the service confirmation agent Interview it first

AI employee · Calendar

Briefed on your hours, service area, prices you set and the questions you get every day.

Reports to: You
Hours: 24 hours, every day
Languages: English
Wage: from $149 as your first hire, $99 as an additional hire
Start date: Today

Responsibilities

Confirms the visit window and the address before every job
Calls or texts only where consent is on file.
Asks the access questions you wrote: gate code, pets, parking, who will be home
Flags the ones that did not confirm so you can reroute
Tells the customer when the crew is on the way, if you switch that on
Texts you the day's confirmations before the first departure

What it will not do

Quote a price you did not give it
Commit to a time slot you did not open
Pretend to be a person, or use a fake human name
Hold a caller while it "checks"
Call anyone back without consent on file

Contact anyone without consent on file, or commit to an arrival time the crew has not confirmed.

If a caller asks something outside the brief, it says so, takes the details, and texts them to you. It never guesses.

A shift, in its own words

What a call sounds like.

A sample call in one business's brief. Every business gets its own brief, so its service confirmation agent knows your hours, your calendar and your prices, not a generic script.

Outbound text · 7:30 am, day of

[SAMPLE CALL]

Employee: This is the AI assistant for [YOUR BUSINESS NAME]. You asked us to confirm: the crew is scheduled between 9:00 and 11:00 today at [ADDRESS]. Will someone be home?
Caller: Yes. Side gate code is [CODE], and the dog will be inside.
Employee: Thank you. Noted for the crew. Reply here if anything changes before 9:00.

Access details passed to the crew; the owner's morning list updated.

The first-day brief

What you tell it on its first morning.

Ten minutes on the phone with us. We write it down as the brief for your employee, you approve it, and it is live. Change it any time by texting your service confirmation agent.

First-day brief

Draft · edit any time by text

Business: [YOUR BUSINESS NAME]
Hours: [YOUR HOURS]
Service area: [YOUR TOWNS]
Visit fee: [THE PRICE YOU SET, OR ASK THE OWNER]
Book into: [YOUR CALENDAR]
Never say: [YOUR LIST]
Transfer to: [YOUR NUMBER, YOUR HOURS]
Languages: English

Works with what you already use

Your calendar. Your number. Your tools.

Your calendar

Books into the calendar you already keep.

Your phone number

Nothing changes. Unanswered calls forward to your employee.

Your texts

Every job lands in your pocket as a text, with the recording.

Your tools

Sends the job to the tools you run the business on.

Service confirmation agent · monthly wage

from $149a month as your first hire

As your first hire: Part-time, 100 minutes
Full-time, 200 minutes
Always on, 500 minutes
As an additional hire: $99 a month, adds 100 minutes
Past the pool: 100 more minutes for a flat $49, added automatically
To start: Probation: your first 7 days or 50 calls are free, whichever comes first, with a valid card on file. Billing starts after.
Setup: No setup fee.

Minutes pooled with every hire on your brief

Hire the service confirmation agent

Wage

A flat wage. Compare it with the hire you could not find.

Three tiers as your first hire, by hours worked, each with a pool of minutes every employee on your brief shares. Add this role to an existing brief and it costs less and adds to the pool. Past the pool, a block of 100 minutes for a flat $49, printed on the wages page. No per-call fee, no credit system to decode.

Questions

Service confirmation agent questions.

Can it tell the customer the crew is running late?: Only what you or the crew tell it. It does not guess arrival times.
What if nobody answers?: It tries on the schedule you set, then flags the job so you can decide before the truck leaves.
Does it work by call or text?: Whichever the customer agreed to. Your employee places a call or a text only to people who agreed to hear from your business, only during the hours the law allows where that person lives, and it stops the moment someone asks it to.

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